Our love letter to the senses.
Our candles aim to transport people to a specific moment, feeling or memory using the right blend of fragrances and thoughtful design. All of our candles are hand-poured using natural soy wax, wood wicks, high quality fragrance oils and environment-conscious packaging. Start your journey with us now in creating your own custom candle that can become a cherished item for your friends, family or yourself - preserving a past memory in the present.
Frequently Asked Questions.
How do I place an order?
Ordering is a breeze! Just utilise our user-friendly customisation tool (Custom Candles) to pick out your preferred fragrance notes, jar color, size, any extra features, and leave the rest to us. If you require any help, feel free to get in touch with our customer support.
What type of wax do you use for your candles?
We use natural soy wax for our candles. This wax is known for its clean and slow burn, ensuring a longer-lasting and environmentally friendly candle.
Are your candles safe to burn indoors?
Yes, our candles are specifically made to be used indoors. We take great care in using only high-quality and non-toxic ingredients, so you can enjoy a safe and pleasant burning experience. Don't forget to always follow the candle care instructions that come with your order.
Can I request a bulk order for a special event or party?
Certainly! We welcome bulk orders for events such as weddings, parties, and corporate functions. Contact our team to discuss your specific requirements, and we'll work with you to create the perfect custom candles for your occasion.
Can I request a sample or tester before placing a larger custom order?
Yes, we understand the importance of experiencing our products firsthand. We offer individual samples or tester sets, allowing you to explore a variety of fragrances before making decisions about larger custom orders. Check out our 'Bulk Orders' tab.
What is the typical turnaround time for custom candle orders?
We strive to process and ship candle orders within 3-5 business days. If you have a specific deadline, please let us know, and we'll do our best to accommodate it.
Can I recycle or repurpose the candle jars once the candle has burned out?
Absolutely! Our candle jars are designed for reuse. After enjoying your candle, simply clean out any remaining wax and repurpose the jar for storage, decor, or even as a small plant container.
Can I track my custom candle order once it's shipped?
100%, once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the progress of your package as it makes its way to you.
What if I receive a damaged or incorrect custom candle?
Please contact our customer support team immediately with your order details and a photo of the issue, and we will gladly assist you in resolving the issue, whether it's a replacement or a refund.